Customer Service Officer

Responsibility

The common responsibilities for this position include providing quality counter service, handling account opening, offering service support, and meeting financial services needs by identifying opportunities and cross-selling banking products. Additionally, the role involves managing daily operations of customer service, handling inquiries and complaints through various channels, supporting customer service counters, conducting post-sales calls, and preparing documentation. Responsibilities also extend to managing logistics, performing administrative tasks, ensuring customer satisfaction, and collaborating with other departments to enhance service delivery.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%