Customer Service Officer

Responsibility

The common responsibilities for this position include communicating with customers through various channels, handling inquiries and complaints, providing quality counter service, and preparing written responses. The role also involves compiling reports, providing administrative support, meeting financial services needs by identifying opportunities, cross-selling banking products, and conducting follow-up calls. Additionally, the officer is responsible for managing daily operations, supporting project processes, and performing ad-hoc assignments.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%