The common responsibilities for this position include handling inbound and outbound calls/emails for clients, following up on cases, assisting with complaints, maintaining customer logs, providing high-level customer care, and supporting ad-hoc projects. Additional duties involve arranging sample pickups, updating inventory records, performing document entry and filing, issuing reports, and managing daily operational tasks. The role also requires effective communication with other departments, recording customer feedback accurately, and participating in meetings as needed.
The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.
The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.
Job classifications that have advertised a position
Academic degree required as indicated by all job postings
Job subclassifications that have advertised a position