Customer Service Executive

Responsibility

The common responsibilities for this position include delivering professional customer service, handling inbound and outbound calls and emails, following up on cases, assisting with complaints, maintaining customer logs, and supporting ad-hoc projects. Additional duties involve generating data recovery contracts, converting sales opportunities, prospecting new Partner Program candidates, coordinating with customers, developing existing customer relationships, generating service agreements, achieving sales targets, managing channel partners, and supporting marketing activities. Responsibilities also encompass order processing, packing/shipping customer media, collecting Account Receivables, performing data entry and document filing, and utilizing CRM systems for operations.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%