Head of Claims

Responsibility

The common responsibilities for this position include managing a team of claims and hotline staff to assess and approve new claims and complicated cases while managing customer expectations. Providing regular training and support to enhance the team's professional knowledge and standards is essential. The role requires collaboration with cross-functional departments and external parties to ensure timely project delivery aligned with company strategy. Additionally, it involves ensuring efficient operational procedures and services are delivered according to company standards. Offering recommendations and engaging in projects to improve internal workflows is key, along with coordinating and assisting in User Acceptance Testing (UAT) activities, including preparation of test plans, test cases, quality checks, monitoring bug fixes, and post-implementation evaluations. Lastly, providing managerial advice and feedback to streamline procedures and workflows is part of the responsibilities.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%