Customer Services Officer

Responsibility

The common responsibilities for this position include providing comprehensive customer service for SME customers in consumer insurance, addressing queries, issues, and complaints promptly. The role involves supporting brokers by assessing insurance needs, managing quotations, negotiating terms, and handling post-sales documentation and claims. It also requires reviewing coverage and renewal dates, advising on appropriate coverage, and conducting renewal insurance comparisons. Maintaining accurate records of client interactions and sales activities is essential, along with fostering strong relationships with customers and insurers to enhance renewal retention rates. The position entails handling inbound and outbound customer communications via calls, live chat, and email, assisting in data collection and report preparation, and performing additional ad-hoc assignments as required.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%