Customer Service Associate

Responsibility

The common responsibilities for this position include communicating with customers through various channels, actively listening to their inquiries, and resolving difficult situations with creativity and professionalism. The associate will provide information to help customers, set up processes for gathering customer feedback, assist in writing educational content and FAQ sections, and provide cross-team support for various functions. Additional duties may involve performing other assigned tasks as needed.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%