Customer Service Associate

Responsibility

The common responsibilities for this position include communicating with customers through various channels such as social media, email, live chat, and phone calls. The Customer Service Associate will actively listen to customer concerns, resolve difficult situations creatively and diplomatically, and provide information to assist customers in resolving their problems. They will set up processes for gathering customer feedback, liaise with key internal partners to improve company products, and assist in writing educational content and FAQ sections. Additionally, the associate will provide cross-team support for Claims, Policy Administration, Account Management, and Product Development, and perform any other assigned duties or projects.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%