4 Job Postings
2023-10-18 - 2024-10-18
The common responsibilities for this position include leading and overseeing the customer care team to deliver professional and high-quality service standards, conducting regular performance reviews, training sessions, and coaching for team development, managing and resolving escalated customer cases efficiently, and ensuring compliance with internal policies and external regulations. Additionally, the role involves analyzing customer feedback, calls, and complaints to identify process or training improvements, providing monthly reporting on KPIs and contact center metrics to senior leadership, planning and optimizing resources to meet business goals, and staying updated on industry best practices and new technologies to enhance customer experience and satisfaction. The position also requires championing customer priorities across departments to foster a customer-centric culture.
The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.
The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.
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