Assistant Complaints Manager

Responsibility

The common responsibilities for this position include managing teams to handle complaints from various channels, conducting internal investigations, overseeing team performance, reviewing and approving solutions for cases, coordinating recruitment, ensuring resource optimization, and partnering with stakeholders to develop policies and procedures for Customer Care Service. Additionally, the role entails preparing reports for third-party complaints and ensuring the team meets prescribed service targets.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%