Assistant Complaint Manager

Responsibility

The common responsibilities for this position include managing a team to handle complaints from various channels, overseeing team performance, conducting internal investigations, reviewing and approving solutions for escalated cases, coordinating recruitment, ensuring efficient resource utilization, partnering with stakeholders to develop policies, guidelines, and procedures for Customer Care Service, and collaborating with other departments to ensure excellent customer service.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%