Assistant Complaint Handling Manager

Responsibility

The common responsibilities for this position include managing a team handling complaints through various channels, conducting internal investigations, reporting to regulators, monitoring team performance, reviewing escalated cases, advising on solutions, and collaborating with other departments to ensure customer service best practices.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%