Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and loan application processes, following up on loan applications, verifications, and repayments in a professional manner, providing administrative support to the team, resolving customer complaints promptly, evaluating problems, and providing effective solutions to build customer loyalty. Additionally, the role involves managing general telephone inquiries and loan service work through various communication channels, assisting with product or service issues, and supporting client onboarding while collaborating closely with various departments to ensure a smooth process.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%