Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer calls and email inquiries professionally, resolving complaints promptly, escalating issues when necessary, evaluating problems to provide effective solutions, building and maintaining customer relationships, managing loan application processes, following up on loan applications, verifications, and repayments, providing administrative support to the team, collaborating with internal departments to address inquiries, and performing other assigned duties as needed.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%